{"id":18,"date":"2026-09-24T00:13:45","date_gmt":"2026-09-24T00:13:45","guid":{"rendered":"http:\/\/localhost\/gomama\/wp\/ccss-cleaning\/?page_id=18"},"modified":"2026-10-05T08:09:33","modified_gmt":"2026-10-05T08:09:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p style=\"text-align: center;\">A compiled list of frequently asked questions is below. Can\u2019t find the answer you\u2019re looking for? Reach out to us <a href=\"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/contact-us\/\">here<\/a>.<\/p>\n<style>#sp-ea-141 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-141.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-141.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-141.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-141.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-141.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1791186506\"><div id=\"sp-ea-141\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1410\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1410\" aria-controls=\"collapse1410\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> What is included in the service?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1410\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1410\"> <div class=\"ea-body\"><p>For Entire Home services we have a checklist that all cleaners follow. This is shown on our services page. If your service is by hour, we will work down the checklist until the allocated time has ended.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1411\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1411\" aria-controls=\"collapse1411\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the types of cleans?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1411\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1411\"> <div class=\"ea-body\"><p>For all Entire Home cleans we can offer Standard, Deep Clean, Moving In\/Out and Airbnb cleaning. The differences in each is specified on our services page and will incur different pricing. Note that this only applies to Entire Home cleans and not cleans specified by the hour.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1412\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1412\" aria-controls=\"collapse1412\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long will it take to clean my home?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1412\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1412\"> <div class=\"ea-body\"><p>Our booking form gives an estimation on how long a clean will take. Each home usually takes an hour per bedroom and 30 minutes per bathroom.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1413\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1413\" aria-controls=\"collapse1413\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to be at home?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1413\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1413\"> <div class=\"ea-body\"><p>Whatever works best for you. We can work via a key or lockbox to provide entry for the cleaner or you can be around whilst we clean.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1414\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1414\" aria-controls=\"collapse1414\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to provide the cleaner with supplies?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1414\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1414\"> <div class=\"ea-body\"><p>No, all of our cleaners come fully equipped with cleaning supplies<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1415\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1415\" aria-controls=\"collapse1415\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to have parking for the cleaner?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1415\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1415\"> <div class=\"ea-body\"><p>We require a parking space for all our cleaners. If you are unable to provide somewhere for our cleaners to park, please let us know prior to the service.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1416\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1416\" aria-controls=\"collapse1416\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I give the cleaner a key?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1416\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1416\"> <div class=\"ea-body\"><p>Unfortunately we cannot accept keys to enable easier accessibility for our team if you are not home. We do prefer use of lockboxes\/instructions if this is possible. Loss of keys is a risk that must be considered as we do not hold responsibility<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1417\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1417\" aria-controls=\"collapse1417\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will I get the same cleaner each time?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1417\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1417\"> <div class=\"ea-body\"><p>Yes we prefer to keep the same cleaners at each home. If for any reason we need to change we will notify you.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1418\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1418\" aria-controls=\"collapse1418\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean window exteriors?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1418\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1418\"> <div class=\"ea-body\"><p>Unfortunately we can only clean the interiors of windows.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1419\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1419\" aria-controls=\"collapse1419\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I pay for the service?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse1419\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-1419\"> <div class=\"ea-body\"><p>All cleans are payable via debit\/credit card via the bookings page<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14110\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14110\" aria-controls=\"collapse14110\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do the cleaners have police checks?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14110\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14110\"> <div class=\"ea-body\"><p>Yes, all cleaners are required to have completed police checks prior to joining the team.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14111\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14111\" aria-controls=\"collapse14111\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do the cleaners have police checks?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14111\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14111\"> <div class=\"ea-body\"><p>Yes, all cleaners are required to have completed police checks prior to joining the team.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14112\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14112\" aria-controls=\"collapse14112\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are the cleaners insured?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14112\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14112\"> <div class=\"ea-body\"><p>Yes, all the cleaners are fully insured with public liability insurance.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14113\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14113\" aria-controls=\"collapse14113\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are you pet friendly?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14113\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14113\"> <div class=\"ea-body\"><p>Yes, here at CCS Salucci Cleaning Services we love all pets and have no trouble cleaning in pet friendly homes<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14114\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14114\" aria-controls=\"collapse14114\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Breakage and damage of property<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14114\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14114\"> <div class=\"ea-body\"><p>If there is any breakage or loss during your cleaning, notification of such an event must be made to CCS Salucci Cleaning Services within 48 hours of service. We will do our utmost to resolve any such events.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14115\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14115\" aria-controls=\"collapse14115\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Hazards and Uncleanable homes<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14115\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14115\"> <div class=\"ea-body\"><p>If your home is deemed unsafe or hazardous, our teams will assess and potentially leave. We require all homes to be safe and risk-free for our cleaners.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14116\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14116\" aria-controls=\"collapse14116\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What if I am unhappy with the service?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14116\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14116\"> <div class=\"ea-body\"><p>If for any reason you are not happy with the clean, please forward photographic evidence of the issue and we can either send someone out to fix the problem.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14117\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14117\" aria-controls=\"collapse14117\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I amend my booking?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14117\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14117\"> <div class=\"ea-body\"><p>Please contact our office via email, phone or text (9am \u2013 5pm) and we will be happy to accommodate and changes to your booking<\/p><p>Gmail: <a class=\"link ql-link\" href=\"mailto:contactcleantastic@gmail.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-raw=\"true\">contactcleantastic@gmail.com<\/a><br \/>Phone: 0422020557 or 0472832744<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14118\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14118\" aria-controls=\"collapse14118\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel the service?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14118\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14118\"> <div class=\"ea-body\"><p>Cancellations are to be done at the clients earliest convenience or at least 48 hours before booked in cleaning day. A cancellation fee of 50% of the booking fee will apply if not cancelled before the stipulated notice period.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14119\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14119\" aria-controls=\"collapse14119\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are you open on the weekend?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14119\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14119\"> <div class=\"ea-body\"><p>We are open Monday to Friday 7am \u2013 7pm.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14120\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14120\" aria-controls=\"collapse14120\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I contact you?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14120\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14120\"> <div class=\"ea-body\"><p>Please contact our office via email, phone or text (7am \u2013 7pm)<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14121\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14121\" aria-controls=\"collapse14121\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I pay for the service?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse14121\" data-parent=\"#sp-ea-141\" role=\"region\" aria-labelledby=\"ea-header-14121\"> <div class=\"ea-body\"><p>All cleans are payable via debit\/credit card via the bookings page<\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A compiled list of frequently asked questions is below. Can\u2019t find the answer you\u2019re looking for? Reach out to us here.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-parts\/page-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":5,"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":145,"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/pages\/18\/revisions\/145"}],"wp:attachment":[{"href":"https:\/\/gomamawebcreations.com.au\/ccss-cleaning\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}